Our Omni-channel Sales
Training Programs
It takes skill to create a flawless experience from the moment a customer hits your website, or physically walks through the door, until closing the sale. Our training programs will inspire your teams to think and act in a new omni-channel, customer-focused, loyalty-building way. We will coach your people to Connect and Reconnect.
1. RETAIL EXCELLENCE program
As Retail activity is changing fast, we’ll coach your teams to build (digital) connections with your client. To make the transaction a moment of satisfaction, the keystone to a long-lasting relationship.
In 3 modules, Client-Nexus helps to secure a successful career path in Retail:
1. The Retail Attitude: Dedicated to junior & new staff, we train to master the do’s and don’ts and essential skills to succeed in a digital Retail Environment.
2. Performing in Retail: Dedicated to confirmed sales associates (3-5 years of experience) to develop leadership and become champions by optimizing their clienteling, up- & cross-selling, repurchase.
3. Build Excellence: For Senior and Top Sales Associates: become a role-model and a strategic partner for the brand through business initiatives and action plans for your points-of-sales and/ or ecom business.
2. NETWORK PERFORMANCE PROGRAM
Due to the omni-channel integration, Retail is changing fast and has become more complex. By keeping your client at the center of our compass, Client Nexus offers the Retail Network Performance Program:
1. Assessment of the Retail Footprint of your brand relevant to your strategic goals.
2. Tailor the profile of each door and its merchandising based on its strategic purpose.
3. Bring consistency throughout the different customer touch-points.
4. Integrate your channels to optimize data exchange and build seamless omni-channel delivery of experiences and products
3. HIGH END SALES TRAINING
Selling a High Jewelry piece or a Top Luxury Car requires a comprehensive set of talents. This program is dedicated to sales people, whether they work online or in physical stores, with the ambition to level up their skills and become part of the elite force of a High End Sales Team.
Three modules cover the key assets to master :
1. The High End Ecosystem: understand the expectations and mindset of High End clients.
2. Client Knowledge and Development: from recruiting clients to performing recurrent sales.
3. Sales skills and happiness: from selling to up-selling, turning a transaction into a memorable experience.
4. CHINA FOCUS TRAINING
Chinese customers have become the strategic key to the development of any international brand. However, many brands try to cater Chinese clientele, and many fail.
Chinese clients follow their own codes based on culture and traditions. Beyond price and VAT incentive, Chinese customers demand a Retail Experience fitting to their expectations in terms of treatment and service.
Client-Nexus provides an intensive training module to unlock the Chinese client potential of each brand. This module is divided in 3 steps:
1. Ni Hao (Hello): Mastering crucial codes and assets to retain Chinese traffic and engage with Chinese clients successfully.
2. Hen gaoxing jian dao ni (Nice meeting you): Discover the Chinese customer’s expectations while giving them face.
3. Rang women baochi lianxi (let’s keep in touch): Conclude the sales and cement the relationship for future transactions.
our training programs, Adapted to your needs
Whether you want to increase revenue, conversion rates, average transaction value or successfully reach new target groups , our team will deliver a high-impact program tailored to your brand’s needs.
We may take into account your KPI's such as Customer Satisfaction Score, ROAS, Net Promoter Score, and/ or Loyalty Indicators. We coach to help your teams navigate the different contact points successfully.