Why us?
Your client… is our main focal point.
Our mission
Brand equity and its components are often difficult to translate from theory to operational reality. Client Nexus provides holistic operational expertise to reach the perfect alignment between sales and marketing, through the whole organization.
Thanks to a clear client-centric model, Client Nexus helps brands reach profitable growth by turning transactional moments into relationships and emotional omni-channel experiences.
And we do it well.
So. What makes us different?
Our F.E.E.C. system
Tools which transform training into a program for lasting performance improvement.
Global coverage
We work with a network of trainers around the world, delivering international sales training that are consistent yet sensitive to local issues.
Better methodologies
Our methodologies are research-based, yet their practical success is crucial to selection. We continuously improve every aspect of our training programs.
Flexibility
One-size-fits-all solutions don't work in the ever-changing retail or Ecom landscape. We customize or create programs that are exactly what you need for success.
Measured, sustainable results
Together with our clients we track, analyze and report the impact of our training activities based on the Kirkpatrick Model.
Follow up for success
To cement is a key part in our program. Re-assessment of the performance & fine-tuning are essential to turn new patterns into successful habits.
The personal touch
Client Nexus is committed to meeting your business objectives. Our training will be tailored to your brand’s needs & KPI’s. We’ll focus on you, so you can focus on your client.
Our Omni-channel Sales
Training Programs
It takes skill to create a flawless experience from the moment a customer hits your website, or physically walks through the door, until closing the sale. Our training programs will inspire your teams to think and act in a new omni-channel, customer-focused, loyalty-building way. We will coach your people to Connect and Reconnect.
1. RETAIL EXCELLENCE program
As Retail activity is changing fast, we’ll coach your teams to build (digital) connections with your client. To make the transaction a moment of satisfaction, the keystone to a long-lasting relationship.
In 3 modules, Client-Nexus helps to secure a successful career path in Retail:
1. The Retail Attitude: Dedicated to junior & new staff, we train to master the do’s and don’ts and essential skills to succeed in a digital Retail Environment.
2. Performing in Retail: Dedicated to confirmed sales associates (3-5 years of experience) to develop leadership and become champions by optimizing their clienteling, up- & cross-selling, repurchase.
3. Build Excellence: For Senior and Top Sales Associates: become a role-model and a strategic partner for the brand through business initiatives and action plans for your points-of-sales and/ or ecom business.
2. NETWORK PERFORMANCE PROGRAM
Due to the omni-channel integration, Retail is changing fast and has become more complex. By keeping your client at the center of our compass, Client Nexus offers the Retail Network Performance Program:
1. Assessment of the Retail Footprint of your brand relevant to your strategic goals.
2. Tailor the profile of each door and its merchandising based on its strategic purpose.
3. Bring consistency throughout the different customer touch-points.
4. Integrate your channels to optimize data exchange and build seamless omni-channel delivery of experiences and products
3. HIGH END SALES TRAINING
Selling a High Jewelry piece or a Top Luxury Car requires a comprehensive set of talents. This program is dedicated to sales people, whether they work online or in physical stores, with the ambition to level up their skills and become part of the elite force of a High End Sales Team.
Three modules cover the key assets to master :
1. The High End Ecosystem: understand the expectations and mindset of High End clients.
2. Client Knowledge and Development: from recruiting clients to performing recurrent sales.
3. Sales skills and happiness: from selling to up-selling, turning a transaction into a memorable experience.
4. CHINA FOCUS TRAINING
Chinese customers have become the strategic key to the development of any international brand. However, many brands try to cater Chinese clientele, and many fail.
Chinese clients follow their own codes based on culture and traditions. Beyond price and VAT incentive, Chinese customers demand a Retail Experience fitting to their expectations in terms of treatment and service.
Client-Nexus provides an intensive training module to unlock the Chinese client potential of each brand. This module is divided in 3 steps:
1. Ni Hao (Hello): Mastering crucial codes and assets to retain Chinese traffic and engage with Chinese clients successfully.
2. Hen gaoxing jian dao ni (Nice meeting you): Discover the Chinese customer’s expectations while giving them face.
3. Rang women baochi lianxi (let’s keep in touch): Conclude the sales and cement the relationship for future transactions.
our training programs, Adapted to your needs
Whether you want to increase revenue, conversion rates, average transaction value or successfully reach new target groups , our team will deliver a high-impact program tailored to your brand’s needs.
We may take into account your KPI's such as Customer Satisfaction Score, ROAS, Net Promoter Score, and/ or Loyalty Indicators. We coach to help your teams navigate the different contact points successfully.
Anybody can start a game of chess.
now here’s how to win it.
Our Strategic Consulting
Services
client strategy Consulting
Business models have become increasingly complicated. With our Client Strategy Consulting Services, we help businesses understand their customer's needs and behaviors, digital and face-to-face.
Streamline your brand’s strategy to achieve those ambitious business goals and build a client-focused strategy that will combine all your touch-points into a well-oiled machine.
Provide great customer experiences that bring positive interactions consistently, via every medium. Spoil your Promoters, those loyal customers who bring most of your profit. Convert your Detractors into evangelists for your brand.
Client Nexus helps companies to build the path to a meaningful client journey.
Ne∙xus
/’neksəs/
noun plural nex∙us∙es, ne∙xus
Meaning
1. the focal point
2. a means of connection, tie; link,
3. a connected series or group.
Our holistic approach
Client Nexus offers a comprehensive, modular toolkit called F.E.E.C. to deliver effective training. Together we select the components you brand needs – whether you need a single training, a cultural change program, or a global Academy.
With always your client at its Nexus.
1. FOCUS
In the FOCUS stage we'll analyse the business goals and the in-house operational tools. We’ll recommend training and/ or means you will need to achieve them. FOCUS aims to reach alignment between marketing and sales. We connect with key stakeholders and involve the different layers of the organisation in the transformation process.
Tools:
Analyse & Recommend by Brainstorm Sessions, Cultural Analysis, Stakeholder analysis, Customer Insights, Gap Analysis
After we’ve established the baseline from where we'll move on- and upward, we prepare for the changes ahead. Your people will be ENCHANTED to achieve the business and operational goals that have been set and to start the training or program.
Tools:
Define & Implement by Competency Assessment, Organisational Alignment,
Enchantment Angels, Internal Launch and Communications
2. ENCHANT
3. EVOLVE
Developing skills takes practice. During EVOLVE, the actual change will be imprinted on the organisation and its people. Client Nexus always aims for a very hands-on approach, 70% is in the doing on the work floor, 20% is learning theory.
Tools:
Optimize & Succeed by Group Workshops, Training in POS, One-to-One Simulations, Online Self-Learning, Feedback Rounds
Changing people’s habits is tough. 80% of newly learnt behavior disappears within two months. We aim to CEMENT newly-learnt behavior by keeping tabs. Your teams will stimulate each other to use their new techniques.
Tools:
Measure & Improve by KPI Analysis, Coaching, Break Through Session, Online Updates, (WeChat) Social Media Community, Incentive Program
4. CEMENT
Contact .
Contact us
We’d are Happy to hear from you.
Our office address in Canada:
5780 Rue Anthony
J4Z 1L1 Brossard
QC, Canada
+1 438 978 3635
To set up an (e-)meeting,
please leave your information below and we’ll get back to you asap.